Refund policy

We aim to ensure a seamless experience for our customers. Please review our refund and exchange policy outlined below:

Refund Policy

1. Initiating a Return or Refund Request:

   Customers must contact us via Instagram or email within 7 days of receiving their order to initiate a return or refund request.

2. Providing Product Photos:

   To process your request, clear photos of the product must be provided for inspection by our team.

3. Acceptance and Return Process:

   Once your refund request is approved, our logistics partner will pick up the product and deliver it to our warehouse for inspection. If any damage is found during inspection, the refund request will be rejected.

4. Refund Method:

   Approved refunds will not be processed in cash due to logistics policies. Refunds will only be made via Instapay or mobile wallets.

5. Processing Time:

   Refund and exchange requests will be processed within 7–10 working days after receiving the returned item.

6. Custom Orders:

   Our refund and exchange policy does not apply to custom orders, unless the issue is due to a manufacturing fault or error from our end.

7. Customer Responsibility for Returns:

   The customer is responsible for covering the cost and arranging the return of the product to our warehouse. 

8. Non-Refundable Items: Dresses are not eligible for refunds. They can only be exchanged within 2 days of delivery.

Exchange Policy

1. Timeframe for Exchange Requests:

   Exchange requests must be made within 2 days of receiving your order.

2. Contacting Customer Support:

   To initiate an exchange, contact our customer support team and provide clear photos of the product along with the reason for the exchange.

3. Exchange Fees:

   Customers are responsible for covering the exchange fees, which will be communicated by our customer support team.

4. Quick Processing:

   Once your request is received and approved, we will process your exchange promptly.

Thank you for your understanding and cooperation.